Privacy Policy - SanaMente

⚠️Important notice: SanaMente is an emotional wellness tool and does not replace professional mental health care. If you are in crisis, contact 988 (USA), Línea 106 (Colombia), 024 (Spain), or go to your nearest emergency room.

1. Introduction

At DM-AI Solutions ("we", "our", "us"), developers of the SanaMente application, we are committed to protecting your privacy and the confidentiality of your personal information. This policy describes how we collect, use, store, and protect your data when you use our mobile application and associated services.

SanaMente is an emotional wellness companion application that uses artificial intelligence to provide supportive conversations, breathing exercises, mood tracking, and personal journaling. By using SanaMente, you agree to the practices described in this policy.

2. Data We Collect

👤 Account Data

Data	Purpose
Name	Personalize your experience
Email address	Authentication and communication
Password (encrypted)	Account security
Timezone	Reminders in your local time

💚 Wellness Data

Data	Purpose
Mood check-ins	Track your wellbeing
Journal entries	Personal reflection with optional AI analysis
Conversations with SanaMente (chat)	Personalized emotional support
Completed exercises	Track your progress
Tags and notes	Identify wellness patterns

📱 Technical Data

We collect minimal technical information such as device type, operating system, and usage logs to improve application stability. We do not collect location data, contacts, photos, or access other applications on your device.

3. How We Use Your Data

We use your information exclusively to:

Provide the service: Personalize your conversations with SanaMente, generate journal analysis, and offer relevant recommendations.
Improve your experience: Analyze usage patterns (in aggregate and anonymized form) to improve app features.
Safety: Detect content that may indicate a crisis situation to provide appropriate help resources.
Communication: Send wellness reminders you have configured and important service notifications.

We never use your data for: advertising, selling to third parties, commercial profiling, or any purpose unrelated to your wellbeing.

4. Use of Artificial Intelligence

SanaMente uses third-party artificial intelligence models to process your chat messages and provide empathetic emotional support responses:

Google Gemini (for general conversations): Your messages are sent to Google's servers to generate responses. Google acts as a data processor under their API usage policies.
Anthropic Claude (for complex or sensitive topics): In situations requiring greater emotional depth, your messages are processed through Anthropic. Anthropic acts as a data processor under their API usage policies.

🔒 Important: AI providers do not permanently store your conversations, do not use them to train their models, and cannot personally identify you. Messages are processed in real-time and discarded from their servers.

SanaMente's AI is not a mental health professional. It does not diagnose, prescribe medication, or substitute professional therapy. It is an emotional wellness companion tool.

5. Storage and Security

We protect your data with the following measures:

Encryption in transit: All communications use HTTPS/TLS 1.2+.
Password encryption: Stored with bcrypt hashing (irreversible).
Secure authentication: JWT tokens with expiration.
Isolated infrastructure: Dedicated database on secure servers in Europe.
Restricted access: Only authorized DM-AI Solutions personnel can access the infrastructure.
Encrypted backups: Regular backups to prevent data loss.

We retain your data while your account is active. If you delete your account, all your personal data, conversations, journal entries, and mood records are permanently deleted within a maximum of 30 days.

6. Data Sharing

We do not sell, rent, or share your personal data with third parties for commercial or advertising purposes. We only share information in these limited cases:

AI Providers (Google, Anthropic): Only the chat messages necessary to generate responses, without identifying data.
Legal obligation: If the law requires us to disclose information, for example, through a court order.
Vital protection: If we have reasonable grounds to believe there is an imminent risk to a person's life.

7. Your Rights

Regardless of your location, we guarantee you the following rights over your data:

Access: Request a copy of all data we hold about you.
Rectification: Correct inaccurate or incomplete data.
Deletion: Request the complete deletion of your account and associated data.
Portability: Export your data (journal, mood records) in a downloadable format.
Objection: Object to the processing of your data for specific purposes.
Restriction: Request that we limit the use of your data.

To exercise any of these rights, contact us at privacy@dm-ia.com. We will respond within a maximum of 30 days.

8. Minors

SanaMente is designed for individuals aged 16 and over. We do not knowingly collect data from children under 16. If we discover that we have collected data from a minor without parental consent, we will delete that information immediately.

If you are a parent or guardian and believe your child has provided data to SanaMente, contact us at privacy@dm-ia.com.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes through an in-app notification or by email. The last update date is indicated at the top of this document.

We recommend reviewing this policy periodically to stay informed about how we protect your information.

10. Contact

If you have questions, concerns, or requests related to your privacy:

Email: privacy@dm-ia.com
Company: DM-AI Solutions
Web: serena.dm-ia.com